Privacy Policy

This page explains what information Weavedo collects when you browse the site, use live chat, or submit a quote request, how we use it, and what choices you have.

1. Information We Collect

When you submit a quote or contact form, we collect business contact details such as your name, company, email, phone number, source country, product requirements, quantity, and customization needs.

If you use on-site chat, we collect the messages and contact details you choose to share through Chatwoot.

2. How We Use Information

We use your information only to prepare quotations, discuss samples, follow up on orders, provide after-sales support, and prevent abuse of our forms.

We do not sell inquiry data to third parties or use it for unrelated advertising.

3. Cookies and Chat Support

The website uses cookie and local storage data to remember language selection, maintain session state, and support basic site operations.

We use Chatwoot for live support. Chatwoot may set session-related cookie values so we can recognize your conversation and respond more efficiently.

4. Retention

Inquiry records that do not progress into an active project are generally retained for 30 days, after which unnecessary records are deleted or anonymized.

Order and after-sales records may be kept longer when business, tax, or legal requirements require it.

5. Data Sharing and Cross-Border Transfers

When necessary to respond to your inquiry, arrange sampling, or coordinate shipping, we may share limited information with logistics, CRM, or chat-support service providers only as needed for that purpose.

If you contact us from another country, your information may be processed outside your home country, but only to the extent required to serve your business request.

6. Your Rights

You may request access, correction, deletion, or restriction of the personal information we hold about you. Please contact us through the Contact page to exercise these rights.

7. Contact

If you have any questions about this policy or how your information is handled, please contact us through the Contact page.